Shipping policy

Shipping Policy

Effective date: July 27, 2026

KLEM KUSTOMS is committed to preparing and shipping your DTF transfers and custom gang sheets as quickly and carefully as possible. Please review this policy before placing an order.

Order Processing

Orders enter production after payment is confirmed and print-ready artwork is received. Production time may vary depending on:

  • Order quantity

  • Artwork quality

  • Requested design changes

  • Current production volume

  • Equipment or material availability

  • Holidays and weekends

Production time and shipping time are separate. Providing incorrect, incomplete, or low-quality artwork may delay your order.

Shipping Rates and Delivery Estimates

Available shipping methods, estimated delivery times, and costs will be displayed during checkout whenever applicable. Delivery dates are estimates and not guarantees unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, delivery may be affected by weather, holidays, service interruptions, or other circumstances outside the control of KLEM KUSTOMS.

Order Tracking

When tracking is available, the tracking number will be sent to the email address or phone number provided during checkout. Please allow time for the carrier’s system to update after the shipping label is created.

The creation of a shipping label does not always mean the carrier has received the package. Tracking activity may begin after the package is scanned into the carrier’s network.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Please review your name, street address, apartment or suite number, city, state, and ZIP code before completing checkout.

Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after production or shipping has started.

KLEM KUSTOMS is not responsible for orders delayed, returned, misdelivered, or lost because of an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order must be shipped again.

Lost, Delayed, or Stolen Packages

KLEM KUSTOMS is not responsible for carrier delays or packages marked as delivered but later reported missing. If tracking shows your package as delivered, please:

  • Check the delivery area and mailbox

  • Ask household members or neighbors

  • Confirm the shipping address

  • Contact the shipping carrier

  • Allow a short period for delayed delivery scans

Please contact us if you need information to support a carrier claim. Filing a claim does not guarantee a refund or replacement.

Damaged Orders

If your order arrives damaged, contact KLEM KUSTOMS within three business days of delivery. Include your order number and clear photos of:

  • The damaged transfers

  • The shipping package

  • The shipping label

  • Any visible carrier damage

Keep all packaging and do not use, cut, or press the affected transfers until we review the issue.

Local Pickup

Local pickup may be available at:

36640 Hwy 82 West, Itta Bena, MS 38941

Customers must wait for a pickup-ready confirmation before arriving. An order confirmation does not mean the order is ready for collection. Contact us to confirm pickup availability and instructions.

Returned or Refused Packages

Packages returned because of an incorrect address, failed delivery, or refusal may require an additional shipping fee before they can be sent again. Original shipping charges are generally nonrefundable.

Contact Us

For questions about shipping, tracking, or local pickup, contact:

KLEM KUSTOMS
Phone: (662) 897-0187
Email: trinakre@yahoo.com
Address: 36640 Hwy 82 West, Itta Bena, MS 38941